Frequently Asked Questions
Everything you need to know about discovering and sharing events in Roanoke
'SupNoke - Frequently Asked Questions
supnoke.com/faq • Your guide to Roanoke events
1. What is 'SupNoke?
'SupNoke is Roanoke's comprehensive event discovery platform. We help you find concerts, festivals, outdoor activities, cultural events, and community happenings in the Blue Ridge Mountains region.
Built by locals for locals, we aggregate events from venues and sources across Roanoke and make them easy to discover in one place.
It's not just everything spammed at once — it's curated. There are a few venues, breweries, and locales outside of Roanoke that Roanokers love, so simply because of that, they made the cut and are included. Curated by Roanokers.
2. Is 'SupNoke free to use?
Yes! 'SupNoke is completely free for everyone. You can browse events without an account, and creating an account unlocks additional features like saving favorites, submitting events, and managing your personal dashboard - all at no cost.
3. Do I need an account to browse events?
No, you can browse all events on 'SupNoke without creating an account. However, creating a free account unlocks features like saving events to your favorites, submitting your own events, adding events to your calendar, and accessing your personal dashboard.
4. What areas does 'SupNoke cover?
'SupNoke focuses on Roanoke, Virginia specifically as well as a few select other curated locales and venues that Roanokers love. We generally aggregate events from venues within 5-10 miles of downtown Roanoke.
5. How do I search for specific types of events?
You can filter events by category (Live Music, Out & About, Markets & Festivals, Food & Drink, Arts & Culture, Sports & Fitness, Nightlife, Arthouse, Family, Outdoor, Education, Causes, Seasonal, Civic & Business), date range, and venue.
Use the filter panel on the events page to narrow down results, or use the search bar to find specific events by name.
6. How do I save events to my favorites?
Click the heart icon on any event card or event detail page to save it to your favorites. You'll need a free 'SupNoke account to use this feature. Access your saved favorites anytime from your personal dashboard.
7. How do I check in to events?
When you're at an event, tap the green check-in icon on the event card or detail page. If your phone can verify you're at the venue, you'll be checked in as a verified attendee. If your phone's GPS isn't cooperating (very common indoors and inside buildings), we'll still check you in as a "trust" check-in — just tap again and you're in.
If you've enabled Check-In Reminders (on by default for new accounts), 'SupNoke can also auto-suggest a check-in when you arrive at a venue with a current event — no searching needed.
Check-in opens 30 minutes before the event starts and closes when it ends. For events without a specific time, you can check in anytime on the event day.
You'll need a free account to use this feature.
8. What's a check-in QR code?
Some promotions print a QR code and post it at the event — usually on a sign at the entrance, on the wall, or on a table. Open your phone's camera, point it at the code, and tap the link that pops up. We'll sign you in if you're not already and check you in automatically.
QR check-in is useful when:
- The promotion requires it (some prize giveaways are QR-only — see the promo's rules)
- Your phone's GPS won't cooperate inside the venue (common in theaters, basements, big steel buildings)
- You'd rather skip the location prompt entirely
The QR code is unique to that event. Scanning it elsewhere won't do anything. If the event has already ended, the QR will tell you and decline the check-in.
9. What are Check-In Reminders?
When you open 'SupNoke and you're physically at an event venue with an event happening at that time, a green banner appears at the top of the page suggesting you check in. One tap and you're checked in.
Requirements:
- You're signed in
- Check-In Reminders is enabled on your /dashboard (it is by default)
- You've granted location access in your browser
If multiple events are nearby, the banner shows the closest one and offers a "+N more nearby" link to pick a different one.
If your phone's location reading isn't precise enough to be sure (cold-start GPS, indoors, Wi-Fi-only positioning), 'SupNoke won't show the banner — instead the matching event simply moves to the top of your /events list as a soft hint. We never bug you about a venue we aren't confident you're actually at.
Check-In Reminders only run when 'SupNoke is open — never in the background.
10. How do I turn Check-In Reminders off?
Go to your /dashboard, find the Settings card, and toggle "Check-In Reminders" off. The setting saves immediately and syncs across all your devices.
You can turn it back on the same way. We'll never re-prompt you about it.
11. What are promotions and how do I enter?
Promotions are prize giveaways tied to specific events. When you check in to an event that's part of an active promotion, you're automatically entered to win! There's nothing extra to do — just check in and you're in.
Look for the gold "Promo!" ribbon on event cards and the "Promo Event" badge on the event detail page — those mark events with active giveaways.
Winners are selected randomly and notified by email. You can see your check-in history and any prizes you've won from your dashboard.
12. What's the gold 'Promo!' label on some events?
That label means the event has an active prize giveaway running. Check in at the event to be automatically entered — no extra steps. Winners are picked randomly and notified by email after the event.
The label appears as a diagonal corner ribbon on event cards and as a pill badge above the title on the event detail page.
13. Why can't I check in to an event?
There are a few reasons check-in might not work:
- You're not close enough — you need to be within the configured verification radius of the event venue (default ~500 feet).
- Your GPS isn't precise enough right now — if your phone's reported uncertainty is too wide to confirm you're inside the radius, the message will say "GPS isn't precise enough" and suggest stepping outside or waiting a moment for a better signal.
- The check-in window isn't open yet — it opens 30 minutes before the event starts.
- The event has already ended.
- The event doesn't have location data — some events can't be checked into yet.
- Your browser denied location access — you'll need to allow it in your settings.
The check-in button will show you a specific message explaining why.
14. Can I undo a check-in?
Yes, but only within a limited time window. You can undo a check-in up to about 30 minutes before the event ends (or within 90 minutes for events without a specific end time). After that, the check-in is locked and becomes a permanent part of your event history.
15. Can I add events to my calendar?
Yes! Every event has an 'Add to Calendar' button that lets you save it to Google Calendar, Apple Calendar, Outlook, or download an .ics file for other calendar apps. You'll need a free account to use this feature.
16. How far in advance are events listed?
Events are typically listed weeks to months in advance, depending on when venues announce them. Our automated event fetchers check venue calendars regularly for new events, and community members can submit events as soon as they're announced.
17. How do I submit an event?
Create a free account, then click 'Submit Event' in your dashboard or header menu. Fill out the event details including title, date, time, location, description, and category.
You can upload an image or a short video clip (MP4 or GIF, up to 10 seconds), save your standard events as templates, and add repeating events — all super-easy, just a few clicks!
Submitted events are reviewed by our team before going live to ensure quality.
18. What are event templates and how do I use them?
Templates let you save an event as a reusable starting point — perfect for venues or organizers who run similar events regularly (trivia nights, open mics, weekly runs, food truck stops).
When submitting an event, tick 'Save as template' and give it a name. Next time you submit, pick the template from the dropdown and all fields (title, venue, description, categories, image) pre-fill — just set the new date/time and submit.
Manage your templates from your Dashboard under 'My Templates'. You can edit any field on a template — including the categories — or delete it anytime.
19. How do I create recurring events?
When submitting an event, you can turn on 'Repeat' to create multiple occurrences in one shot — weekly, bi-weekly, or monthly for up to 12 occurrences. Each occurrence becomes its own event that gets reviewed and approved individually, so you can edit or cancel specific dates later without affecting the rest of the series. Great for venues with regular programming (e.g., 'Open Mic every Thursday' or 'Farmers Market every Saturday').
20. Can I upload a video or animated image with my event?
Yes! When submitting or editing an event, you can upload a short video clip (MP4) or animated GIF alongside traditional images (JPG, PNG, WebP).
Videos must be 10 seconds or less and under 10MB, with a max resolution of 1080x1080. Static images have a 5MB limit.
The video will autoplay silently on a loop when people view your event — great for showing off a venue vibe, a promo reel, or event highlights. You can also use video for venue default images.
21. What types of events can I submit?
You can submit any public event happening in the Roanoke area: concerts, festivals, outdoor activities (hikes, bike rides), theater performances, sports events, farmers markets, food festivals, community gatherings, educational workshops, and more. We focus on events that bring the Roanoke community together.
22. What are the guidelines for submitting events?
Events must meet these standards:
- Accuracy — event info must be truthful and verifiable.
- Inclusive — events should be welcoming to all regardless of race, gender, religion, orientation, or disability.
- Legal — no promoting unlawful activities.
- Family-friendly descriptions — no profanity, explicit content, or graphic imagery in listings.
- Transparency — disclose if it's a promotional or paid event.
- No spam — no duplicate submissions or misleading titles.
- Rights — you must have permission to submit the event and use any images.
We reserve the right to remove events that don't meet these community standards.
23. How long does event approval take?
Most event submissions are reviewed within 24 hours. Our team checks for accuracy, removes duplicates, and ensures events meet our community guidelines. You'll receive notification once your event is approved and live on the site.
24. Can I edit or delete an event I submitted?
Yes! Go to your dashboard and view 'My Submitted Events' to see all your submissions. You can edit event details or delete events you've submitted. Changes to approved events require re-approval.
25. Where do events come from?
Events come from two sources: (1) Our automated event fetchers that collect events from local venue calendars, and (2) Community submissions from 'SupNoke users like you. This hybrid approach ensures comprehensive coverage of everything happening in Roanoke.
26. How often is event data updated?
Our automated event fetchers check venue calendars daily for new events and updates. Community-submitted events appear after review approval (typically within 24 hours). This ensures you always have access to the latest event information.
27. What if event information is incorrect?
Use the 'Report a Bug' feature in your Dashboard to let us know — include the event name and what's incorrect. You can also reach us through the Contact page. Event information is pulled directly from venue calendars or submitted by community members, so we update our records when sources change.
28. What makes 'SupNoke different from other event sites?
'SupNoke is built specifically for Roanoke by people who live here. We combine automated event discovery with community submissions, focus exclusively on our local area, and offer a clean, modern interface with features like favorites, calendar integration, and smart filtering.
29. How do I find things to do in Roanoke this weekend?
Visit the events page and use the date filter to show only events happening this weekend. You can further filter by category (like Live Music or Outdoor) to find exactly what you're looking for. 'SupNoke makes discovering weekend activities in Roanoke easy and fun!
30. Does 'SupNoke sell tickets?
No, 'SupNoke is an event discovery platform, not a ticketing service. We provide information about events and link to venue calendars where you can purchase tickets directly. This ensures you get tickets at face value from the official source.
31. How can I contact support?
The easiest way is to use our built-in Bug Report system — go to your Dashboard and click 'Report a Bug'. This creates a ticket that our team can track and reply to directly, and you'll get email notifications when we respond. You can also visit our Contact page to send a general message. We typically respond within 1-2 business days.
32. How do I report a bug or issue?
Go to your Dashboard and click 'Report a Bug' to create a support ticket. You can describe the issue, attach screenshots by pasting from your clipboard, and track the conversation in one place.
Our team will reply directly to your ticket and you'll get an email notification when we respond. You can view all your open and closed tickets from the Bug Reports page.
If a bug is urgent, mention that in the subject line!
33. Can I reply to bug report emails to continue the conversation?
Yes! When our team replies to your bug report, you'll get an email notification. You can reply directly to that email and your response will be threaded back into the ticket automatically — no need to log back into the site.
You'll see the full conversation history on your Bug Reports page too, so you can switch between email and web whenever it's convenient.
Closed tickets can still receive replies and will reopen if you follow up.
34. How can I help grow the 'SupNoke community?
Submit local events you know about, share 'SupNoke with friends and family in Roanoke, follow us on social media, and provide feedback on features you'd like to see. We're building this platform for the community, and your input helps us improve!
35. Is there a 'SupNoke app?
Yes! 'SupNoke is a cutting-edge Progressive Web App (PWA) — the latest in web technology that gives you an app-like experience without downloading from an app store.
When you create an account and enable notifications (which is on by default), your browser will prompt you to 'Install' or 'Add to Home Screen'. Once installed, 'SupNoke appears as an icon on your phone just like any other app, launches in its own window without browser controls, and sends you push notifications for your favorite events.
It works on both Android and iOS devices. It's faster, takes up less storage than a traditional app, and always stays up-to-date automatically!
36. How do I enable push notifications?
To enable notifications:
- Create a free account and log in.
- Go to your Dashboard.
- Click Enable Notifications.
- Grant permission when your browser prompts you.
You'll receive reminders about your favorited events based on your notification timing settings (default: 1 day before).
Each device needs to be set up separately — so enable notifications on both your phone and computer if you want alerts on both.
37. Why am I not receiving push notifications?
If notifications aren't working, visit the Diagnostics page to troubleshoot.
Common issues:
- Notifications not enabled in dashboard.
- Browser blocked the permission — check your browser settings.
- No favorited events coming up within your notification window.
- Device-specific issues — see our platform-specific FAQs below.
The Diagnostics page shows your exact setup status, provides specific remedies for each issue, and has a Send Test Notification button to verify everything works.
38. Why doesn't 'SupNoke appear in my Android notification settings?
Android only adds apps to the system notification settings list after they've actually displayed a notification. To fix this:
- Go to supnoke.com/diagnostics/notifications.
- Click Send Test Notification.
- After receiving the test notification, check your App Notifications settings again — 'SupNoke should now appear.
Also make sure you've installed the PWA (Chrome menu → Install App or Add to Home Screen).
39. Why aren't notifications working on my iPhone?
iOS has strict requirements for web push notifications:
- You need iOS 16.4 or later (released March 2023).
- You must use Safari — Chrome and Firefox don't support web push on iOS.
- You must install 'SupNoke as a PWA by tapping Share → Add to Home Screen.
- You must open 'SupNoke from the Home Screen icon, not from Safari.
Visit supnoke.com/diagnostics/notifications to check your iOS compatibility status and see specific instructions for your setup.
40. What is the Diagnostics page?
The Diagnostics page is a self-service troubleshooting tool for push notifications.
It shows your platform (iOS/Android/Desktop), browser info, PWA installation status, service worker registration, push subscription status, and notification permissions. For each issue detected, it provides specific remedies showing exactly how to fix it.
It also has a Send Test Notification button to instantly verify your setup is working. Use it whenever you're having notification issues or want to confirm everything is set up correctly.
You can also access it from your Dashboard under Event Reminders.
41. How do I change when I receive notifications?
Go to your Dashboard and find the Notification Settings section. You can choose to receive reminders: hours before (1-24 hours), days before (1-7 days), or weeks before (1-4 weeks) your favorited events. The default is 1 day before. Changes apply to all future notifications on that device.
42. How do I share event links with specific filters?
You can create shareable URLs that include your current filters!
- Use
?range=todayfor today's events ?range=3daysfor the next 3 days?range=7daysfor the next week- Add
?limit=40(or60,80,100) to show more events per page
Combine them like supnoke.com/events?range=7days&limit=80.
These links always show events relative to the current date, so they stay fresh when shared on social media or bookmarked.
43. How do I change my profile picture?
Go to your Dashboard and click on your profile picture (or the default avatar). You can upload any image (JPEG, PNG, GIF, or WebP up to 2MB). A built-in cropper lets you zoom and position the image perfectly in a circular frame. Your new profile picture appears instantly across the site.
44. How do I share an event with friends?
Every event card and event detail page has a Share button. Click it to share via Facebook, Twitter/X, Email, or copy the link to your clipboard. The shared link takes your friends directly to that event's page with all the details they need.
45. How do I create a QR code for events?
You can create QR codes and short links for any event or filtered event view!
On the Events page, look for the Share View button — it turns purple with a 'Filtered' badge when you have active filters, making it easy to see when you have a shareable filtered view ready (e.g., all Music events this week). On mobile, you'll find Share View in the hamburger menu. On individual event pages, click Share and then QR Code.
The QR code links to a short URL like supnoke.com/s/abc123 that you can print on flyers, share on social media, or send to friends.
QR codes can be saved to your dashboard where you can view click statistics, copy links, or delete them. The same modal also lets you get embed code for your website.
You'll need a free account to create QR codes and embed codes.
46. How can venues embed their calendar on their website?
Venues and businesses can embed their 'SupNoke event calendar directly on their own website!
Go to the Events page, filter by your venue (or any combination of filters), then click Share View. In the modal, expand Embed on your website to get an iframe code snippet. Copy and paste this code into your website's HTML and your visitors will see a live, auto-updating calendar of your events powered by 'SupNoke.
The embed is responsive, supports both list and calendar views, and includes a small Powered by SupNoke badge that links back to the full site. Perfect for breweries, theaters, music venues, and community organizations!
Tip: By default the embed follows each visitor's device light/dark mode setting. If your website is always light (or always dark) and you want the embed to match, add ?theme=light or ?theme=dark to the end of the iframe's src URL — see the 'force light or dark mode' FAQ below for details.
47. Can I force my embedded calendar to always show in light or dark mode?
Yes! By default, the embed follows each visitor's device setting — if their phone or computer is in dark mode, the embed will be too. If you'd rather pin it to one mode regardless of the visitor's device (for example, to match your own website's theme), you can add a single parameter to the iframe's URL.
How to add it
In your copied embed code, find the line that starts with src="..." and edit the URL inside the quotes:
- Use
?theme=lightif the URL has no?yet - Use
&theme=lightif the URL already has a?(because of filters like search or category)
Example 1 — no existing parameters
<!-- Before -->
<iframe src="https://www.supnoke.com/embed/events" ...></iframe>
<!-- After -->
<iframe src="https://www.supnoke.com/embed/events?theme=light" ...></iframe>
Example 2 — already has parameters (e.g. a search filter)
<!-- Before -->
<iframe src="https://www.supnoke.com/embed/events?search=jazz" ...></iframe>
<!-- After -->
<iframe src="https://www.supnoke.com/embed/events?search=jazz&theme=light" ...></iframe>
Use theme=dark to force dark instead. Leaving it off entirely keeps the default (follows the visitor's device setting).
Tip — preview before embedding
To see your iframe in light or dark mode before pasting it into your site, click Preview in new tab in the Share modal, then add ?theme=light or &theme=light to the URL in your browser's address bar. The same ? vs & rule applies.
Works on both public embeds and private/GUID-based embeds.
48. I forgot my password — how do I sign in?
SupNoke is passwordless. To sign in, click 'Sign In' and either continue with Google or enter your email. On most devices we send a one-time sign-in link; on iPhone and iPad we send a 6-digit code you type in instead (see the next question for why). Either way it's good for a few minutes and only works once. No password to remember, no reset flow needed.
49. I'm on an iPhone or iPad — why does email sign-in work differently?
On iPhone and iPad, tapping a sign-in link in your email always opens Safari — even if you added SupNoke to your Home Screen as an app. Apple keeps the installed app and Safari completely separate (they don't share the same logged-in session), so a link tapped in Mail would sign you in to Safari but leave the SupNoke app itself still signed out.
To avoid that, iPhone and iPad get a 6-digit code instead of a link. You read the code from your email, switch back to the SupNoke app, and type it in — so you finish signing in right inside the app, exactly where you want to be.
Recommended: start the sign-in from within the SupNoke app (the Home Screen icon), not from Safari. If you ever sign in from Safari instead, only Safari ends up signed in — open the app and sign in there to use it logged in. This is an Apple limitation, not a SupNoke bug, and it only matters the rare times you actually sign in or out.
50. How do I update my email, name, or other account info?
Go to your Dashboard and open your profile settings. You can change your display name, avatar, and notification preferences anytime. To change the email address on your account, contact support via the Bug Report system and we'll update it for you — we keep email changes manual to protect against account takeovers.
51. How do I delete my account?
If you'd like to delete your 'SupNoke account, submit a request via the Bug Report system on your Dashboard (or via the Contact page if you can't log in). Include the email address on the account.
We'll permanently delete your profile, favorites, check-in history, submitted events, and any other data tied to your account within 7 days and send you a confirmation.
Events you submitted that have been approved and are live on the site will stay up (they serve the community) but will no longer show you as the submitter.
52. What are the AI-generated images on some events?
Some events don't have images from their original source. For these, we automatically generate a beautiful, category-appropriate image using AI. You'll see a small '✨ AI' badge in the corner of these images. This ensures every event looks great while browsing, even if the venue didn't provide a photo.
53. Does 'SupNoke have dark mode?
Yes! 'SupNoke automatically matches your device's display setting. If your phone or computer is set to dark mode, 'SupNoke will display in dark mode too. This happens automatically - no setting to change. Dark mode is easier on your eyes at night and can save battery on OLED screens.
Still have questions?
Contact Support