Frequently Asked Questions
Everything you need to know about discovering and sharing events in Roanoke
'SupNoke - Frequently Asked Questions
supnoke.com/faq • Your guide to Roanoke events
1. What is 'SupNoke?
'SupNoke is Roanoke's comprehensive event discovery platform. We help you find concerts, festivals, outdoor activities, cultural events, and community happenings in the Blue Ridge Mountains region. Built by locals for locals, we aggregate events from venues and sources across Roanoke and make them easy to discover in one place. It's not just everything spammed at once, it's curated, there are a few venues, breweries, an locales outside of Roanoke that Roanokers love, so simply because of that, they made the cut and are included. Curated by Roanokers.
2. Is 'SupNoke free to use?
Yes! 'SupNoke is completely free for everyone. You can browse events without an account, and creating an account unlocks additional features like saving favorites, submitting events, and managing your personal dashboard - all at no cost.
3. Do I need an account to browse events?
No, you can browse all events on 'SupNoke without creating an account. However, creating a free account unlocks features like saving events to your favorites, submitting your own events, adding events to your calendar, and accessing your personal dashboard.
4. What areas does 'SupNoke cover?
'SupNoke focuses on Roanoke, Virginia specifically as well as a few select other curated locales and venues that Roanokers love. We generally aggregate events from venues within 5-10 miles of downtown Roanoke.
5. How do I search for specific types of events?
You can filter events by category (Music, Arts & Culture, Athletics, Food & Drink, Outdoor Recreation, and more), date range, and venue. Use the filter panel on the events page to narrow down results, or use the search bar to find specific events by name.
6. How do I save events to my favorites?
Click the heart icon on any event card or event detail page to save it to your favorites. You'll need a free 'SupNoke account to use this feature. Access your saved favorites anytime from your personal dashboard.
7. Can I add events to my calendar?
Yes! Every event has an 'Add to Calendar' button that lets you save it to Google Calendar, Apple Calendar, Outlook, or download an .ics file for other calendar apps. You'll need a free account to use this feature.
8. How far in advance are events listed?
Events are typically listed weeks to months in advance, depending on when venues announce them. Our automated event fetchers check venue calendars regularly for new events, and community members can submit events as soon as they're announced.
9. How do I submit an event?
Create a free account, then click 'Submit Event' in your dashboard or header menu. Fill out the event details including title, date, time, location, description, and category. You can upload an image, save your standard events as templates, add repeatting events, all super-easy, just a few clicks! Submitted events are reviewed by our team before going live to ensure quality.
10. What types of events can I submit?
You can submit any public event happening in the Roanoke area: concerts, festivals, outdoor activities (hikes, bike rides), theater performances, sports events, farmers markets, food festivals, community gatherings, educational workshops, and more. We focus on events that bring the Roanoke community together.
11. What are the guidelines for submitting events?
Events must meet these standards: (1) Accuracy - event info must be truthful and verifiable; (2) Inclusive - events should be welcoming to all regardless of race, gender, religion, orientation, or disability; (3) Legal - no promoting unlawful activities; (4) Family-friendly descriptions - no profanity, explicit content, or graphic imagery in listings; (5) Transparency - disclose if it's a promotional or paid event; (6) No spam - no duplicate submissions or misleading titles; (7) Rights - you must have permission to submit the event and use any images. We reserve the right to remove events that don't meet these community standards.
12. How long does event approval take?
Most event submissions are reviewed within 24 hours. Our team checks for accuracy, removes duplicates, and ensures events meet our community guidelines. You'll receive notification once your event is approved and live on the site.
13. Can I edit or delete an event I submitted?
Yes! Go to your dashboard and view 'My Submitted Events' to see all your submissions. You can edit event details or delete events you've submitted. Changes to approved require re-approval.
14. Where do events come from?
Events come from two sources: (1) Our automated event fetchers that collect events from local venue calendars, and (2) Community submissions from 'SupNoke users like you. This hybrid approach ensures comprehensive coverage of everything happening in Roanoke.
15. How often is event data updated?
Our automated event fetchers check venue calendars daily for new events and updates. Community-submitted events appear after review approval (typically within 24 hours). This ensures you always have access to the latest event information.
16. What if event information is incorrect?
Contact us through the support page with the event details and we'll investigate. Event information is pulled directly from venue calendars or submitted by community members, so we update our records when sources change.
17. What makes 'SupNoke different from other event sites?
'SupNoke is built specifically for Roanoke by people who live here. We combine automated event discovery with community submissions, focus exclusively on our local area, and offer a clean, modern interface with features like favorites, calendar integration, and smart filtering.
18. How do I find things to do in Roanoke this weekend?
Visit the events page and use the date filter to show only events happening this weekend. You can further filter by category (like Music or Outdoor Recreation) to find exactly what you're looking for. 'SupNoke makes discovering weekend activities in Roanoke easy and fun!
19. Does 'SupNoke sell tickets?
No, 'SupNoke is an event discovery platform, not a ticketing service. We provide information about events and link to venue calendars where you can purchase tickets directly. This ensures you get tickets at face value from the official source.
20. How can I contact support?
Visit our Contact page to send us a message. We typically respond within 1-2 business days. You can also find us on social media for quick questions and community updates.
21. How can I help grow the 'SupNoke community?
Submit local events you know about, share 'SupNoke with friends and family in Roanoke, follow us on social media, and provide feedback on features you'd like to see. We're building this platform for the community, and your input helps us improve!
22. Is there a 'SupNoke app?
Yes! 'SupNoke is a cutting-edge Progressive Web App (PWA) - the latest in web technology that gives you an app-like experience without downloading from an app store. When you create an account and enable notifications (which is on by default), your browser will prompt you to 'Install' or 'Add to Home Screen'. Once installed, 'SupNoke appears as an icon on your phone just like any other app, launches in its own window without browser controls, and sends you push notifications for your favorite events. It works on both Android and iOS devices. It's faster, takes up less storage than a traditional app, and always stays up-to-date automatically!
23. How do I enable push notifications?
To enable notifications: (1) Create a free account and log in, (2) Go to your Dashboard, (3) Click 'Enable Notifications', (4) Grant permission when your browser prompts you. You'll receive reminders about your favorited events based on your notification timing settings (default: 1 day before). Each device needs to be set up separately - so enable notifications on both your phone and computer if you want alerts on both.
24. Why am I not receiving push notifications?
If notifications aren't working, visit the Diagnostics page at supnoke.com/diagnostics/notifications to troubleshoot. Common issues: (1) Notifications not enabled in dashboard, (2) Browser blocked the permission - check your browser settings, (3) No favorited events coming up within your notification window, (4) Device-specific issues - see our platform-specific FAQs below. The Diagnostics page shows your exact setup status, provides specific remedies for each issue, and has a 'Send Test Notification' button to verify everything works.
25. Why doesn't 'SupNoke appear in my Android notification settings?
Android only adds apps to the system notification settings list after they've actually displayed a notification. To fix this: (1) Go to supnoke.com/diagnostics/notifications, (2) Click 'Send Test Notification', (3) After receiving the test notification, check your App Notifications settings again - 'SupNoke should now appear. Also make sure you've installed the PWA (Chrome menu → 'Install App' or 'Add to Home Screen').
26. Why aren't notifications working on my iPhone?
iOS has strict requirements for web push notifications: (1) You need iOS 16.4 or later (released March 2023), (2) You must use Safari - Chrome and Firefox don't support web push on iOS, (3) You must install 'SupNoke as a PWA by tapping Share → 'Add to Home Screen', (4) You must open 'SupNoke from the Home Screen icon, not from Safari. Visit supnoke.com/diagnostics/notifications to check your iOS compatibility status and see specific instructions for your setup.
27. What is the Diagnostics page?
The Diagnostics page (supnoke.com/diagnostics/notifications) is a self-service troubleshooting tool for push notifications. It shows your platform (iOS/Android/Desktop), browser info, PWA installation status, service worker registration, push subscription status, and notification permissions. For each issue detected, it provides specific remedies showing exactly how to fix it. It also has a 'Send Test Notification' button to instantly verify your setup is working. Use it whenever you're having notification issues or want to confirm everything is set up correctly. You can also access it from your Dashboard under Event Reminders.
28. How do I change when I receive notifications?
Go to your Dashboard and find the Notification Settings section. You can choose to receive reminders: hours before (1-24 hours), days before (1-7 days), or weeks before (1-4 weeks) your favorited events. The default is 1 day before. Changes apply to all future notifications on that device.
29. How do I share event links with specific filters?
You can create shareable URLs that include your current filters! Use ?range=today for today's events, ?range=3days for the next 3 days, or ?range=7days for the next week. You can also add ?limit=40 (or 60, 80, 100) to show more events per page. Combine them like supnoke.com/events?range=7days&limit=80. These links always show events relative to the current date, so they stay fresh when shared on social media or bookmarked.
30. How do I change my profile picture?
Go to your Dashboard and click on your profile picture (or the default avatar). You can upload any image (JPEG, PNG, GIF, or WebP up to 2MB). A built-in cropper lets you zoom and position the image perfectly in a circular frame. Your new profile picture appears instantly across the site.
31. How do I share an event with friends?
Every event card and event detail page has a Share button. Click it to share via Facebook, Twitter/X, Email, or copy the link to your clipboard. The shared link takes your friends directly to that event's page with all the details they need.
32. How do I create a QR code for events?
You can create QR codes and short links for any event or filtered event view! On the Events page, look for the 'Share View' button - it turns purple with a 'Filtered' badge when you have active filters, making it easy to see when you have a shareable filtered view ready (e.g., all Music events this week). On mobile, you'll find 'Share View' in the hamburger menu. On individual event pages, click Share and then 'QR Code'. The QR code links to a short URL like supnoke.com/s/abc123 that you can print on flyers, share on social media, or send to friends. QR codes can be saved to your dashboard where you can view click statistics, copy links, or delete them. The same modal also lets you get embed code for your website. You'll need a free account to create QR codes and embed codes.
33. How can venues embed their calendar on their website?
Venues and businesses can embed their 'SupNoke event calendar directly on their own website! Go to the Events page, filter by your venue (or any combination of filters), then click 'Share View'. In the modal, expand 'Embed on your website' to get an iframe code snippet. Copy and paste this code into your website's HTML and your visitors will see a live, auto-updating calendar of your events powered by 'SupNoke. The embed is responsive, supports both list and calendar views, and includes a small 'Powered by SupNoke' badge that links back to the full site. Perfect for breweries, theaters, music venues, and community organizations!
34. How do I reset my password?
Click 'Sign In' then 'Forgot your password?' Enter your email address and we'll send you a password reset link. Check your inbox (and spam folder) for an email from 'SupNoke, then click the link to create a new password. The link expires after 24 hours for security.
35. What are the AI-generated images on some events?
Some events don't have images from their original source. For these, we automatically generate a beautiful, category-appropriate image using AI. You'll see a small '✨ AI' badge in the corner of these images. This ensures every event looks great while browsing, even if the venue didn't provide a photo.
36. Does 'SupNoke have dark mode?
Yes! 'SupNoke automatically matches your device's display setting. If your phone or computer is set to dark mode, 'SupNoke will display in dark mode too. This happens automatically - no setting to change. Dark mode is easier on your eyes at night and can save battery on OLED screens.
Still have questions?
Contact Support